Privacy Policy bila888 – Data Protection & Information Security

Welcome to the bila888 Privacy Policy page. This document outlines our commitment to protecting your personal data as a member or visitor of the bila888 platform. We understand that your trust is our most valuable asset, and we take this responsibility seriously.

This Privacy Policy applies to all information collected through the bila888 website, mobile app, customer support services, and any other platform operated by bila888. By using our services, you agree to the practices described in this document.

Bila888 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards. We view privacy not merely as a legal obligation, but as a core value that shapes how we build and operate this platform.

Bila888 collects information necessary to deliver high-quality services, ensure platform security and meet legal requirements. Below are the categories of information we collect:

Automatically Collected Information: When you browse the bila888 platform, our systems automatically record certain technical data such as your IP address, device type, operating system, and in-platform activity. This data helps us detect unauthorised access attempts and ensure a better user experience.

Every piece of information we collect is used for legitimate and transparent purposes. Below is a detailed breakdown of how your data is used within the bila888 platform:

• Account Management: Creating, verifying and managing your member account, including registration processing, login and password resets.
• Financial Transaction Processing: Processing deposits, verifying withdrawals and maintaining accurate transaction records for your protection.
• Identity Verification (KYC): Conducting legally required identity checks to prevent fraud, money laundering and access by underage individuals.
• Customer Support: Providing relevant assistance when you contact our support team, including a review of your interaction history.
• Platform Communications: Sending important account-related notifications, promotions you have opted in to receive, and platform update information.
• Security & Fraud Detection: Monitoring suspicious activity, detecting unauthorized access attempts and protecting the integrity of the platform.
• Responsible Gaming: Analyzing gameplay patterns to identify members who may need responsible gaming support.
• Legal Compliance: Meeting reporting obligations to relevant authorities in accordance with anti-money laundering (AML) laws and the PDPA.
• Platform Improvement: Analyzing aggregated usage data to improve features, performance and the overall user experience.

Bila888 will not use your data for any purpose other than those stated above without first obtaining your explicit consent.

Bila888 does not sell or rent your personal data to third parties for marketing purposes. However, in certain limited circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Required transaction data is shared with trusted payment providers (such as DuitNow providers, online banking, and e-wallets) solely for the purpose of processing your deposits and withdrawals.
• Technology Partners: Third-party game platform and software providers that supply game content within the bila888 platform may receive session data required for game functionality.
• Statutory Authority: bila888 is required to disclose information to Malaysian authorities when mandated to do so under applicable law, including financial crime investigations or court orders.
• Associated Companies: Within the bila888 corporate group, necessary information may be shared for internal operational and risk management purposes.
• Identity Verification Service: A trusted third-party KYC service provider helps us verify member identities in accordance with legal compliance requirements.

The security of your data is bila888's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected.

Technical Security Measures:

• 256-bit SSL/TLS encryption secures all data communications between your device and bila888 servers.
• Passwords are stored using strong one-way hashing algorithms — your password is never saved in plain text.
• Two-factor authentication (2FA) is available for an extra layer of protection on your account.
• Multi-layered firewalls and an active intrusion detection system (IDS) monitor all incoming traffic to the platform.
• Data imaging and backups are performed regularly to ensure recovery in the event of a technical incident.
• Internal and external security audits are conducted regularly to identify and patch any vulnerabilities.

Organizational Security Measures:

• Access to members' personal data is restricted to staff with a legitimate operational need only.
• All staff undergo regular security and privacy awareness training.
• A clear incident response protocol is in place to address any data breach quickly and effectively.

While we take all reasonable measures, no digital system can be guaranteed 100% secure. We encourage you to play your part in keeping your account safe by using a strong password and not sharing your login credentials.

Bila888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use our platform to help us improve performance and the user experience.
• Functionality Cookies: Saving your preferences such as language and display settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand aggregated, anonymized usage patterns for platform improvement purposes.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the bila888 platform. Please note that essential cookies cannot be disabled without impacting your login experience and account security.

As a bila888 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

Bila888 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active Account Data: Retained for as long as your account is active and in use.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's accounting and AML legal requirements.
• KYC Documents: Retained for a minimum of five (5) years after account closure or the end of the business relationship.
• Support Communication Logs: Retained for two (2) years for reference and service improvement purposes.
• Technical Data & Security Logs: Retained for ninety (90) to three hundred and sixty-five (365) days depending on data type.
• Inactive Account: After a period of twelve (12) months of inactivity, minimum data will be retained as required by law while other data may be deleted.

Once the retention period expires, data will be securely deleted or anonymised using methods that ensure it cannot be recovered or identified.

Bila888 is a platform dedicated exclusively to adults aged 18 and above. We take strict measures to prevent underage individuals from registering or accessing the platform.

Age verification is carried out during registration and again through the KYC process before your first withdrawal is approved. This ensures only fully eligible users can access all bila888 services.

Bila888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or platform enhancements. We are committed to keeping you informed of any significant changes.

How We Notify You:

• Material changes will be communicated via email to the address registered on your account at least seven (7) days before taking effect.
• In-platform notifications will be displayed whenever there are important updates to the Privacy Policy.
• The "Last Updated" date at the top of this page will be updated whenever changes are made.

Continued use of the bila888 platform after changes to the Privacy Policy take effect constitutes your acceptance of the latest version. If you disagree with the changes, you have the right to close your account before they take effect.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact bila888's Data Privacy Officer (DPO) through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform
• Response Time: We are committed to responding to all privacy inquiries within 3 business days

If you believe that the processing of your personal data does not comply with Malaysia's PDPA, you also have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.